GENERAL

Where is the Fitness Studio?

The Fitness Studio is based on the 1st Floor of an apartment complex (looks like an office building) called City Exchange located on Hall Ings at the corner of Nelson Street. The main entrance to the Fitness Studio is situated on Nelson Street, directly next to the underground car park opposite Jacobs Well

How do I get in to the building?

On confirmation of your class/session booking, you will receive a confirmation email with instructions on how to enter the building.

There is a key pad entry and you will be given a code upon booking to enter the building.

BOOK A TOUR

or ring us when you arrive on 01274 050298

Can I just turn up to a class or come for a look around?

No. We encourage all visitors to book sessions in advance and online to undergo the necessary Pre-activity readiness requirements and for the management of occupancy.

We suggest that you either (follow the links)

BOOK A CLASS

Can I bring my child along?

Our Fitness Studio is an inclusive area and we are trying to overcome barriers to assist members to train. If you are struggling with childcare feel free to bring your child to explore our unsupervised children’s area. Your child will be under your supervision and encouraged to stay within the children’s area for health & safety precautions and to prevent interruption of fitness classes. We deliver special parent and child fitness sessions and family sessions where babies and children are welcome in to the fitness studio area on those allocated sessions.

Are ladies only sessions available?

Our fitness studio is a warm and welcoming, inclusive space for all members. There are allocated periods during the day where there will be no male members in the studio with ladies only classes.

CHECK THE TIMETABLE

Can I access the Studio at anytime?

Any access to the studio is by appointment only - therefore you are always required to book onto the appropriate classes/sessions.

In Studio Only and In Studio & Online members have access to Open gym but must book onto the sessions in advance.

MEMBERSHIPS

Whats the difference between the memberships?

We offer 3 different membership subscriptions;

1. Online only - You get access to all our online content via our extensive members area including On Demand workouts and our live classes delivered through the Zoom platform. This membership does not allow the holder to access any of the In Studio classes or open gym sessions.

2. In Studio Only - You can access all of the In Studio timetabled sessions and classes with elements of online via our members area but none of the On Demand or Live classes.

3. Online & In Studio - This gives you everything from In Studio classes, Open gym to Online live and On Demand workouts anytime, anywhere.

What do I get for my membership?

Our approach is bold with our claim to be ‘No Ordinary gym’.

We pride ourselves on our inclusive, safe and fun environment where you can leave all your fears, worries and past experiences at the door.

You get as much or as little as want, as we tailor your experience based on your needs e.g. just come for a great time, shake your booty and leave feeling awesome or you can let our experienced staff guide and support you to your goals.

On confirmation of your membership purchase you can have access to:

1. The Fundamentals - A 6 week group Personal Training programme for new members

2. An assigned trainer to guide, support and/or advise you, provide information and resources such as training program, hold you accountable, check in with you etc.

3. All timetabled classes/sessions associated with your membership

4. Socials and challenges

5. An extensive online library of workouts, knowledge, recipes etc (membership dependant)

6. Our online community group

7. Partnership deals and offers

Do I need a membership to attend classes?

No, you can pay per class for the price of £5, however what sets us apart from other fitness facilities is our ability to provide individualised support to help each and every member with whatever that may be just as a Personal Trainer would.

Do you offer taster sessions?

Yes. We are confident that when you come and try us out, you’ll love the classes and vibe. We just need to show you what your missing

Can I amend my membership package?

The memberships are cancel anytime so yes can be amended during your duration, please speak to your trainer for further information.

Am I tied into a contract?

No. You have the ability to cancel anytime.

How do I cancel my membership?

Log into your Team Up account and cancel your membership from there